A lot of the problem is that different people have different attitudes towards timely delivery. "Glen" is obviously in one category and everyone (?) else in another.
I've got a faxed list of weekly penalties from John. I'm not sure that they're severe enough to improve his performance. The COLLECTED LETTERS, as a digital file should have gone out to everyone who ordered it. That was one way of trying to work around John's (to me, unconscionable) procrastination. It's a digital file. Just hit "send" and everyone goes home happy. At least they're getting SOMETHING that they ordered.
For the record, I turn everything around pretty much within 12 hours of John delivering it. And then have to sit and wait for months for him to do something with it.
And I'm aware that I will always be The Bad Guy no matter what happens. Crazy Dave Sim.
I'm now at the point -- the same as happened with CA3 -- where I don't have enough money to pay John, so I'll have to, as I did last time, borrow against the life insurance surplus to do so -- whenever he gets around to doing anything. At least the way the penalties are structured if he doesn't do anything until, say, June, the bill will be substantially lower than it is. I would far prefer a NORMAL level of reliability. NORMAL even for the "slacker age" of 2016.
By the time you're doing the same project for the fourth time, if you are still looking at four months for something that should be done in a few weeks (at most), then you have either a productivity problem or a structurally unsound business model.
It's time to figure out which one it is and do something about it.
$31,000 is impressive until you start figuring out how much of that money goes to FedEx and the Post Office and...John.